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Expertise At Your Service We understand that maintenance and repairs don’t just need to be done on time, they need to be done right which is why we pride ourselves on industry-leading response times and first-time fix rates. Our technicians complete a rigorous training program to develop and enhance their skills, allowing them to repair practically any type of material handling equipment, including non-Raymond forklifts. From standard inspection and maintenance to complete service from fork to bumper, we offer a breadth of coverage and depth of expertise to deliver exactly what you need, when and where you need it.
Personalize Your Service Plan
Get more out of every asset, every day with a full array of best-in-class available services and solutions. Whether for one forklift or one thousand, you can create a perfectly tailored service and maintenance plan designed around the size of your fleet as well as the needs of your business.
| Includes all essential inspections and maintenance required by Raymond | ||||
| Scheduled Service | Comprehensive Service | |||
| Features | Essential | Essential Plus | Premier | Ultimate |
| Genuine Raymond Parts | X | X | X | X |
| Scheduled maintenance | X | X | X | X |
| Additional 3,000 hours of warranty | X | X | X | X |
| OEM required fluid and filter changes | X | X | X | |
| Wheels and tires | O | O | X | |
| Fork to bumper coverage (including parts and labor) | X | X | ||
| Damage | O | X | ||
| iTRACK reporting | O | O | O | X |
| Scheduled partnership meetings | X | X | X | X |
| Single monthly invoicing | O | X | X | X |
| Battery and charger maintenance | O | O | O | O |
| iWAREHOUSE maintenance | O | O | O | O |
| Safety on the Move | O | O | O | O |
| Attachments | O | O | O | O |
| X - Included | O - Optional | ||||
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Keep Your Operation Running Sticking to a regular maintenance plan and focusing on best practices can help keep your forklifts up and running, now and for years to come. If you recently hired new staff or simply want to reiterate the importance of forklift maintenance to your current warehouse team, we have six tips to emphasize the value of following proper maintenance procedures.
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Conveyor Maintenance Programs With the most comprehensive and responsive conveyor maintenance program in the industry, we can help optimize the uptime, performance, and longevity of your equipment. From a single belt conveyor that needs occasional maintenance to a complete systems of rollers and conveyors that require customized service plans, we can take some of the burden off your in-house resources. Our scheduled maintenance program for conveyors includes all necessary checks, adjustments, and lubrication, including:
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+ All contactors and switches
+ Hardware for looseness
+ Photo eye / sensor adjustment
+ Hydraulic fittings and hoses for oil leakage
+ V-belts and O-rings—tension / wear / alignment
+ Check sprockets—wear / set screws / keyways
+ Operation of conveyor
+ Oil level in gear box
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+ Inspect belt lacing, tension, tracking
+ All lubrication points
+ Electrical connections
+ Check motors for wear and overall condition
+ Roller condition and alignment
+ All chains—condition / adjustment / lubricate
+ Check reducer oil level and noise
+ Safety cut out and switches
After Hours Request
Our normal business hours are from 8:00AM to 5:00PM CST, Monday through Friday. If this is an after hours or emergency request, please call the nearest branch location at the number listed below.
Addison: (800) 926-2546
El Paso: (915) 592-2680
Fort Worth: (817) 335-1865
Houston: (713) 690-5050
McAllen: (956) 683-7600
New Orleans: (504) 733-8445
San Antonio: (210) 946-8282
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We'll Take Care Of It Our fleet solutions can help to optimize productivity and maximize peace-of-mind. With multiple deliverables including maintenance, parts, training, and extended warranties, we have the solutions your business needs to run better. Plus, our dedicated team of experts will collaborate with you to identify opportunities that further enhance the performance of your fleet while striving to reduce your overall costs.
